eBay by inkFrog for BigCommerce Connection

1. Select your Country
2. Enter your Zip/Postal Code
3. Add your Location (City, State/Province)
4. Choose your eBay Market

1. Enter your PayPal email address so you can easily receive payments from your eBay sales.
2. Select your Sales Tax settings to ensure your transactions are properly taxed.
3. Checkout instructions are optional—only fill them out if you have special circumstances, like custom-made products with an extended shipping wait time.

1. Select your shipping type: Choose from flat, calculated, or a combination depending on whether you ship domestic only or domestic and internationally.
2. Set your handling time: This is the time between receiving payment and getting the product into the hands of the shipping carrier. Be sure to choose a realistic handling time—you don’t want to overpromise and underdeliver!
3. Choose your Domestic Shipping Services: Select the services you’ll use for domestic shipments. You can also Add additional shipping services if you want to give your customers more choices at checkout.
4. Choose your International Shipping Services: If you ship internationally, select the services you'll use. Again, you can Add additional shipping services for more options at checkout.
   • If you don’t ship internationally, simply leave the international setting as is.

1. Default Return Policy Settings: If you don’t accept returns, just uncheck the Returns Accepted box.
2. Select the number of days the item can be returned within. eBay recommends 30 days for the best customer experience.
3. Choose how refunds will be issued and decide who will pay for the return shipping.

1. Restock eBay Inventory: This will update your eBay quantity based on changes to your BigCommerce inventory. For example, if you have 3 items listed on eBay and 5 in BigCommerce, and you increase your BigCommerce inventory to 11, eBay’s quantity will automatically adjust to 9. You can set a limit so eBay inventory won’t go above a certain amount.
2. Auto Restock eBay Inventory: This option automatically restocks eBay inventory when it reaches a certain threshold. For instance, if you set it to restock when eBay quantity reaches 1 and set the fixed amount to 2, once your eBay quantity hits 1, it will automatically update to 2, as long as you have 2 or more available in BigCommerce.

1. Export Category: This option lets you decide how inkFrog handles categories when exporting. You can choose to have inkFrog create categories in BigCommerce that match the eBay categories your listings use, or you can opt for the default category 'Imported from eBay', which inkFrog will create if no matching category exists in your BigCommerce store.
2. Export Brand: If inkFrog can't find a matching brand in your BigCommerce store for the brand in your eBay listings, you can choose how to handle this. The available options are:
   • Do not create new brands on the store (use "no brand").
   • Create brands on the store to match eBay brands.
3. Duplicate Product Handling: When exporting, you can set how inkFrog identifies and handles duplicate products. This setting prevents duplicate listings from being exported to BigCommerce. The available options for matching duplicates are:
   • Match by SKU.
   • Match by title.
   • Match by both SKU and title.

1. Refresh: When you click this, the import page will refresh and show the most up-to-date list of products available for import from BigCommerce. This is helpful when you've added new products to BigCommerce and want to publish them to eBay.
2. Rebuild: If you select the rebuild button, it will rebuild the list of all available products from BigCommerce that have not yet been imported to eBay. Depending on the number of products in your BigCommerce store, this process may take some time.

• Access your initial set-up settings.
• Create additional set-up settings.
• View and adjust your sync settings.

1. Import All Products: This option imports all available products from BigCommerce in a single import. If you choose this, simply select the Next button to proceed.
2. Manually Select Products: If you prefer to choose which products to import, select the Select Products button. This will take you to the Select Products page where you can pick the specific items you want to import.

• If you've chosen Import All, you’ll move on to the Review, Map, and List page.
• If you've chosen Manually Select, you’ll be directed to the Select Products page to make your selections.

1. Review eBay Categories: Double-check that the eBay categories your products will be placed under are correct. This ensures your items appear in the right sections on eBay, helping potential buyers find them more easily.
2. Confirm Brands and Product Identifiers: Verify that the brand names and product identifiers (like UPC, EAN, or ISBN) are accurate for each product. These identifiers help eBay and buyers easily search and match your products with similar listings.
3. Provide Accurate Item Condition: Ensure that the condition of your products is accurately described (e.g., New, Used, Refurbished). This helps set the right expectations for buyers and is essential for compliance with eBay’s policies.
4. Provide Additional Item Specifics: Include any relevant additional details (like color, size, material, etc.) to make your listings stand out. The more information you provide, the better your chances of attracting buyers looking for specific features.

Yellow Triangle

Orange Triangle

• To resolve this, click the product title, view the details on the right, and click "Browse" to select a suitable eBay category and subcategory.
• After that, add any necessary details like item condition or item specifics and click “Save settings”.
• If you don’t update the category, the product won’t import.

Blue Link

• When this happens, the software will match the product to an existing eBay listing instead of importing it as a new listing.
• You’ll see the blue link next to the product title, indicating the match.

Green Checkmark

• To review the selected subcategory, click the product title, scroll through the details on the right side of the page, and check the selected eBay category.
• If you think the category is incorrect, you can update it, add required item specifics, set the item condition, and save your changes.

Bulk Set eBay Category

1. If your products share the same eBay category, select the "Change category for all products in list" button.
2. Choose the appropriate eBay category for your listings.
3. Once the category is selected, all products will be updated with the chosen category and are ready for import.

Bulk Set Brand

1. To set the brand for all listings, click the title of one product on the left side of the page.
2. If the brand field is available in the eBay category, scroll down to it on the right side of the page.
3. Enter your brand name in the field.
4. Click the gear icon next to the Brand field and select "Apply to all products".
5. This will apply the brand you entered to all products in the list.

Import Options

1. Import Only:
   • Select Import only to build the eBay listings and store them in a "ready to list" status within your library.
2. Import and List to eBay:
   • Select Import and List to eBay to not only build the listings but also immediately publish them to eBay.
   • Important: You'll need to check the box that says, "I understand that eBay fees may apply".
   • After confirming, click Start & List to begin the import process and push the listings live to eBay.

1. Review Settings:
   • Go to inkFrog > Apps > Channel Connector > Sync & Inventory Control.
   • Confirm that the settings for the desired sync between BigCommerce and inkFrog are selected.
   • These settings will control how your inventory, pricing, and other product details sync between the two platforms.
2. Export eBay Listings:
   • To export existing eBay listings from inkFrog to BigCommerce, go to Apps → Channel Connector → Send from inkFrog to BigCommerce.
   • You can either export all listings or manually select which listings to export.
   • Tip: It's recommended to test with a couple of listings first to ensure they appear and function correctly in BigCommerce.
3. Manual Selection:
   • If selecting manually, choose the listings you want to export and click the Done button.
   • After making your selections, click Next to proceed.
4. Review and Edit:
   • On the review page before exporting, you can click the title of a listing to make any necessary edits (e.g., category, brand).
   • Once you've reviewed and made changes, click the Export button to finalize the export.

1. Adjust Sync Settings:
   • Set Sync Description from inkFrog to BigCommerce to off.
   • Set Sync Description from BigCommerce to inkFrog to off.
   • This will allow you to enter a custom description in inkFrog without it being overwritten by BigCommerce or vice versa.
2. Enter Custom Description:
   • Once the sync settings are configured, you can enter your custom description for the product in inkFrog.
3. Save Settings:
   • After entering the custom description, ensure you click Save settings to apply the changes.
4. Export Listings:
   • Once you've set the custom description and saved the settings, proceed with the export process to create BigCommerce products from your eBay listings.
5. Export Status:
   • After completing the export, a status page will appear showing the outcome of each listing.
   • Listings will be marked as success, fail, or skipped. If any listings fail or are skipped, a status message will explain why.
   • Links to View on Store and Edit on Store will be provided for any failed or skipped listings, allowing you to address any issues.
     

1. Title: The product title from your eBay listing.
2. Description: The product description from the eBay listing.
3. Images: Images from the eBay listing will be imported to the BigCommerce product.
4. Pricing: The pricing from eBay is used for the BigCommerce product.
5. Quantity: The quantity from the eBay listing is set for the BigCommerce product.

• Inventory sync: Ensures that the product quantity is updated across both platforms (BigCommerce and eBay).
• Order sync: Orders placed on eBay for this product will be synced back into BigCommerce, allowing you to manage your orders centrally.

1. Mapping Existing Listings:
   • During the import process from BigCommerce, you can select existing eBay listings or choose to import all listings.
   • On the Review page, the system will attempt to automatically map the eBay listings to your BigCommerce products based on matching titles.
   • If the titles between the listings and the store do not match, you can manually map the listings to the correct products.
2. Mapping Indicators:
   • If the software has successfully found a match or successfully mapped a listing, you will see a blue link symbol next to the title of the product. This indicates that the product is linked between BigCommerce and inkFrog.
   • Once the mapping is complete, the eBay listing will be linked to the BigCommerce product, and any subsequent updates to inventory or orders will sync across both platforms.
3. Sync Settings:
   • After mapping, your sync & inventory control settings will govern how the product behaves across BigCommerce and eBay. These settings control:
     • Inventory syncing between BigCommerce and eBay
     • Order syncing between eBay and BigCommerce
   • You can review and adjust these settings by going to inkFrog > Apps > Channel Connector > Sync & Inventory Control.

1. Review Mapped Listings:
   • On the Review page, identify the listings that are already mapped to existing eBay listings (indicated by the blue link).
2. Change the Mapping:
   • Click on the title of one of the mapped products on the left side of the page.
3. Unlink the Product:
   • On the right side of the page, you will see the listing details. In the section that displays the eBay listing information, you can unlink the product or change the category if needed.
   • Depending on the system’s settings, you may have an option to either delete the mapping or reassign the product to be treated as a new listing.
4. Save the Changes:
   • After making the necessary adjustments, save your changes, which will remove the link between the eBay listing and the BigCommerce product, allowing the product to be listed as a new listing on eBay.
5. Proceed with Import:
   • Once you have made these adjustments, proceed to import and list the product to eBay as a new listing by selecting Import and list to eBay.

1. Unlink Listing:
   • If you select Unlink Listing, the individual listing you clicked on will un-map from its associated eBay listing and will be imported as a new listing to eBay. This gives you control over which products you want to list fresh instead of linking them to existing eBay listings.
2. Unlink All Listings:
   • If you select Unlink All Listings, all listings that are waiting to import on the Import from Store page will be unlinked from any existing eBay listings. They will then be treated as new listings for eBay.
3. Check Linked Listing:
   • If you want to check which eBay listing a particular product is linked to, simply click on the listing title where it reads "This product has been linked to the existing listing." This will show you the details of the eBay listing it is currently mapped to.
4. Finalize the Mapping:
   • After reviewing and making any necessary adjustments (unlinking if needed), click the Import & List button.
     • Choose Import & List to eBay: This will import the listings and send them directly to eBay. If the existing eBay listings are not yet live, they will be listed.
     • Choose Import Only: This option will simply link the BigCommerce product to the existing eBay listing without publishing the product immediately.

Manual Mapping Process:

1. Select the Title:
   • On the review page, select the title of the product on the left side of the page that you wish to map.
2. Choose "Map to Existing Listing":
   • On the right side of the page, click the Map to Existing Listing button.
3. Search for Existing eBay Listings:
   • In the pop-up window, either browse or use the search field to enter a keyword for the eBay listing you want to map the product to.
   • After typing the keyword, press Enter to perform the search.
   • Once you find the matching eBay listing, click on the title of the listing to select it.
4. Finalizing the Mapping:
   • If the eBay listing is a single item listing, the blue link will appear next to the product title. This indicates that the product will be mapped to the existing eBay listing once the import is finalized.
   • If you are mapping a product that contains variants, there will be an additional step:
     • You will need to tie each variant from your store product to the corresponding variant in the existing eBay listing. Ensure the correct variant matches before proceeding.

1. Access Your BigCommerce Admin: Log in to your BigCommerce account.
2. Select All Channels: In the admin panel, navigate to the "All Channels" section.
3. Launch the eBay Channel: Find the eBay channel and select the Launch button on the right side.
4. Uninstall: Once the eBay channel page opens, select the Uninstall option to remove the channel from your store.