inkFrog FAQ
General Questions
How can inkFrog help my business?
Ready to supercharge your eBay sales and reclaim your time? inkFrog, the trusted choice for sellers since 1999, is here to simplify your eBay business with powerful tools that work as hard as you do. Manage multiple eBay accounts and markets from one easy-to-use platform—no more jumping between tabs!
Our secure cloud storage keeps all your listings and data safe, so you can focus on growing your business instead of worrying about losing important info. With inkFrog, you'll list faster with one-click listings and reusable profiles for easy setup. Plus, our mobile-friendly templates ensure your listings look amazing on any device, anywhere.
Stay organized with built-in eBay messaging and the ability to manage multiple markets seamlessly. inkFrog has everything you need to list smarter, scale faster, and take your eBay business to new heights. Get started today and watch your sales soar!
How do I reach inkFrog for assistance or support?
Need help? Getting in touch with inkFrog’s Customer Care Team is quick and easy! We’re here to ensure you have a smooth experience. Here’s how you can reach us:
- Submit a support ticket: Email us at open@inkFrog.com, and our dedicated team will get back to you as soon as possible with a solution to your question or concern.
- Live Chat: Click the chat bubble in the bottom right corner of your screen while logged into your inkFrog account. Our friendly team is ready and waiting to assist you!
We’re here to support your success—let’s make your inkFrog experience seamless!
How much does inkFrog cost?
Find the ideal pricing plan for your eBay business with inkFrog! Head over to inkfrog.com/plans to explore our flexible options. You’ll find everything you need to know about our plans, including features and pricing, making it easier than ever to pick the perfect solution to boost your selling experience.
How many eBay accounts can I have in a single inkFrog account?
Unlock the power of effortless multi-account management with inkFrog! One of our top features is the ability to manage multiple eBay accounts from a single inkFrog account. With the plan that fits your needs, you can easily list, manage, and track your inventory, sales, and customer data across all your eBay accounts—right from one convenient platform. Simplify your workflow and supercharge your selling potential with inkFrog's intuitive tools, crafted to make your eBay experience as efficient and seamless as possible!
What features does inkFrog offer?
Experience the full potential of your eBay business with inkFrog's comprehensive suite of features designed to streamline your listings and boost your sales. Our platform offers:
- One-step listing page for fast and effortless listing, saving you time and hassle.
- Listing profiles that allow for quick and efficient setup, including master, payment, shipping, and returns profiles to customize your process.
- Support for multiple eBay accounts within a single inkFrog account, enabling you to manage everything in one place.
- Secure cloud storage for all your listings, orders, buyer data, and images, ensuring your information is always safe and accessible.
- Mobile-friendly template creator for crafting professional-looking listings that capture buyer attention.
- Automation rules for auto-relisting, managing your inventory, and other time-saving functions that help you focus on growing your business.
- Advanced eBay messaging system for effective communication with buyers, enhancing your customer service experience.
- Order manager that seamlessly syncs with eBay, providing you with real-time updates and information.
- Folders and filters for effortless management of your listings, helping you stay organized and efficient.
- And much more!
Ready to transform your eBay selling experience? We invite you to try inkFrog for yourself and discover all the features that can elevate your business to new heights!
How do I cancel my inkFrog Account?
At inkFrog, we truly value your experience and understand that circumstances can change. If you're considering canceling your account, we encourage you to reach out to our dedicated customer care team first. They’re here to assist you with any questions or concerns you may have about our services.
However, if you decide to proceed with cancellation, simply visit the Billing & Subscription page. At the bottom, you'll find a "cancel" link that will allow you to close your account and terminate any payment subscriptions.
Please keep in mind that canceling your account means you will lose access to all the powerful features and valuable data within inkFrog. We're here to support you, and we hope to continue helping you grow your eBay business!
Store Connections
What if I already have listings on eBay?
Great news! If you already have listings on eBay, you have fantastic options to enhance your selling experience! You can choose to end your current listings early and import them directly from your store to list as brand-new on eBay. Or, if you want to keep your valuable sales history intact for your Good 'Til Canceled listings, you can effortlessly map your store products to your existing eBay listings.
This means you can continue leveraging your established listings while seamlessly updating them from your store. It’s the perfect way to streamline your process and maximize your sales potential—get ready to take your eBay business to the next level!
Can I choose which products to import?
Absolutely! You have the exciting option to choose which products to import!
When importing from your store, you can manually select the exact products you want to list on eBay. This gives you complete control over your listings, allowing you to tailor your marketplace presence just the way you want it.
Do my new store products automatically import to inkFrog?
No, new store products do not automatically import to inkFrog, but this gives you the flexibility to curate your listings!
When you add new products to your store, simply head to your store import page and click on "refresh" if needed. From there, you can easily select and import the products you want to list on eBay. This process ensures that you maintain complete control over your eBay listings, allowing you to showcase only the products that align with your business goals.
Can I send a lower quantity to eBay than what's available on my store?
You can definitely send a lower quantity to eBay!
By utilizing inkFrog's sync settings, you can easily manage your inventory levels and automatically restock your eBay listings as needed. This ensures that your stock levels are always accurate, helping you prevent overselling and maintain a smooth selling experience.
Listings
Can I list to other markets like eBay.ca, eBay.co.uk, and others?
With inkFrog, you can effortlessly list your products on multiple eBay marketplaces, expanding your reach and boosting your sales potential!
One of the standout features of inkFrog is the ability to take a single product and list it across various eBay markets. This means you can tap into new audiences and grow your business like never before. Simply select the marketplace you want to target in the lister, and you’re all set! Enjoy the convenience of managing multiple eBay listings from a single account
Can I use the same sku number in separate eBay listings?
Currently, inkFrog does not allow the use of the same SKU number across multiple eBay listings. If duplicate SKUs are detected, our system will automatically adjust them by appending -1, -2, and so on, based on the number of copies of the SKU in your account.
How can I list faster and save time?
Listing faster and saving time with inkFrog has never been easier! One of the most effective ways to streamline your process is by creating and using multiple profiles (prefills) filled with frequently used information. This allows you to quickly pre-fill the lister with all the necessary details, cutting down on the time you spend on each listing!
Another fantastic time-saving feature is the ability to duplicate saved library items. Simply duplicate an item, make your edits, and voilà—you have a new listing ready to go! This is especially useful when listing similar products, as it significantly speeds up your workflow.
By combining the power of profiles and saved library items, you can supercharge your listing process and maximize your efficiency with inkFrog!
How do I create a multi sku listing?
Creating a new multi-SKU listing with inkFrog is a straightforward process that allows you to maximize your product offerings! To get started, simply select a category that is eligible for multi-SKU listings. Once you’ve chosen the right category, look for the “multi-SKU” option in the drop-down menu of the “listing format” section.
When you select this format, you'll unlock a variety of variation and setup options tailored for multi-SKU listings. For each variation, you’ll need to provide essential details such as the title, price, quantity, and images. After filling in all the required fields for each variation, you're ready to list your item!
Keep in mind that not all eBay categories support multi-SKU listings, so be sure to verify that the category you’re working with allows this feature before proceeding.
What does the link button mean in each of the sections of the listing page?
The link button is a powerful tool that enables you to attach a profile (sub-profile) to your listings, making inventory management a breeze! By linking a profile to your listing, you gain the incredible advantage of automatically updating all associated listings whenever changes are made to the profile.
This feature is especially beneficial for sellers with multiple listings that share similar information. For instance, if you have a profile that contains your shipping details and you link it to several listings, any updates you make to the shipping information in that profile will instantly reflect on all linked listings—whether they’re live on eBay or not!
In essence, the link button streamlines your listing management process. By utilizing this feature, you can efficiently manage multiple listings with shared information, saving you time and ensuring consistency across your eBay store.
What does the save button do on the listing page?
The save button is an essential feature that empowers you to efficiently manage and organize your listings on inkFrog! When you’ve finished creating a listing or have filled in parts of the listing page that you’d like to reuse in the future, simply click the save button to preserve your work for later.
The save button offers several options to suit your needs:
- Save to Library: This option allows you to store the listing in your library for easy access later, ensuring you can quickly retrieve and reuse it whenever you need.
- Save (to library) and launch to eBay: With this choice, you can save the listing to your library while simultaneously launching it on eBay, streamlining your workflow for immediate sales.
- Save and create a master profile: This option lets you save the information you’ve entered on the listing page and create a master profile from it. This master profile can then be used for future listings, significantly reducing the time and effort required to re-enter the same information.
By utilizing the save button, you can enhance your productivity and maintain a well-organized inventory, making it easier than ever to manage your eBay listings effectively!
Profiles
What is the purpose of using profiles?
Profiles in inkFrog are your secret weapon for creating listings quickly and efficiently! These "prefills" enable you to input frequently used information on the listing page, streamlining your workflow and saving you valuable time. With several types of profiles available, you can customize your approach to fit your specific listing style.
- Master Profiles: These comprehensive profiles allow you to create prefills for all the information on the listing page. They can also link together sub-profiles, such as payment, shipping, and return profiles. Think of a master profile as the ultimate combination tool—like naming it “Free Shipping - 7-Day Returns,” which automatically loads your free shipping and 7-day return policies for your listings.
- Listing Profiles: These sub-profiles let you save essential details like category, item specifics, auction format, and pricing, making it easier to replicate successful listings.
- Shipping Profiles: Save your frequently used shipping details in these sub-profiles to ensure consistency and efficiency.
- Return Profiles: These allow you to keep your common return policies handy, streamlining the process for you and your customers.
- Payment Profiles: Save your standard payment details in these sub-profiles for quick access during the listing process.
By utilizing these profiles, you can significantly accelerate your listing process while maintaining consistency across all your eBay listings. Plus, any updates made to a linked profile will automatically reflect in all associated listings, ensuring your information is always up-to-date.
How do I attach or "link" a profile to a listing?
Linking a profile to a listing in inkFrog is a simple and effective way to enhance your listing management. Just follow these easy steps:
- Log in to your inkFrog account and head over to the listing page.
- In each section of the listing, you'll find a "link" button.
- Click on the link button, and a drop-down menu will appear, showcasing all the profiles you've created.
- Select the profile you want to attach to the listing.
- Once you've attached the profile, it will be linked to that specific listing.
Any changes made to the linked profile will automatically update the corresponding listing, ensuring your information stays current and consistent.
What's even better is that you can link multiple profiles to a single listing—like a shipping profile and a payment profile—giving you the flexibility to manage your listings more efficiently. Once a profile is linked, it travels with the listing, and any revisions made to the profile will reflect on the linked listing, even if it's live! This feature allows you to streamline your processes and keep your listings accurate with minimal effort.
How do I use a profile to prefill the listing page?
Using profiles to pre-fill the listing page in inkFrog is a fantastic way to save time and ensure consistency in your eBay listings! Here’s how to do it in just a few simple steps:
- Log in to your inkFrog account and navigate to the listing page.
- At the top of the page, you’ll see a 'prefill' button.
- Click the prefill button, and a drop-down menu will appear, displaying all the profiles you’ve created.
- Select the profile you want to use to pre-fill the listing page.
- Once you select the profile, the listing page will automatically populate with the relevant information from that profile.
You can also load multiple profiles at once! For example, you can first load a Master profile and then add a separate shipping profile if you prefer different details than those in your master profile.
After pre-filling the listing, feel free to edit and make any necessary changes before you save and launch your listing.
Utilizing profiles to pre-fill the listing page not only speeds up your workflow but also keeps your listings consistent by storing all your frequently used details in one place. Say goodbye to repetitive data entry and hello to a more efficient listing process with inkFrog!
What does the prefill button do on the listing page?
The prefill button on the listing page is your shortcut to quickly populating your listings with essential information from a saved profile! This powerful feature allows you to instantly fill in details such as category, item specifics, auction format, price, shipping, and return policies, saving you valuable time and ensuring consistency across all your listings.
Located at the top of the listing page, the prefill button provides a convenient drop-down menu showcasing all the profiles you’ve created. You can select one or multiple profiles to pre-fill the listing page, giving you the flexibility to mix and match information as needed.
After pre-filling the page, you can easily edit any details to suit your specific listing requirements before saving and launching it on eBay. By utilizing the prefill button, you streamline your listing process and maintain a professional and cohesive appearance across your inventory.
Library
What is the library?
With inkFrog, you gain access to a robust library that serves as a comprehensive storage solution for all your listings, including older ones. This library not only keeps your listings organized but also acts as a valuable reference tool for building new listings.
Any updates you make to your library listings are automatically reflected in the attached listings on eBay, ensuring your inventory is always current and accurate. This seamless integration allows you to manage your listings with confidence and efficiency, making it easier to maintain a consistent presence on the marketplace.
What is the purpose of library?
The inkFrog library is designed to be your central hub for managing and organizing your eBay listings. This powerful feature allows you to quickly find, update, and manage your existing listings while also facilitating the creation of new ones—all using secure cloud storage.
With the library, you can streamline your workflow, ensuring that everything is at your fingertips. Whether you're updating product details, checking inventory, or launching new listings, the inkFrog library simplifies the process, making it easy to keep your eBay store organized and efficient.
How can I use the library to find my listed items?
Finding your listed items in the inkFrog library is straightforward, thanks to the built-in search function and customizable filters. The filter menu allows you to create tailored filters based on various criteria, including live status and date created.
For example, you can easily set up a filter to display only live listings that were created on a specific day, such as Monday. This functionality enables you to quickly locate the listings you need without the hassle of sifting through everything.
Additionally, you can combine multiple filters to further narrow down your search results, making it even easier to manage your inventory. With these powerful search and filtering tools, you can efficiently navigate your inkFrog library and stay organized, enhancing your overall listing management experience!
How do I make sure my library updates sync properly to my live/unsold/sold eBay listings?
To keep your library updated, you can easily check the sync settings in your inkFrog account, typically found in the 'Settings' section. By default, almost all changes made to your listings in the library will automatically sync to your live listings on eBay, ensuring consistency and accuracy across your inventory.
However, it’s important to verify your sync settings to confirm everything is configured correctly. Keep in mind that there are certain scenarios where eBay may restrict specific revisions to live listings, such as updating the description within 12 hours of an item's end time. In such cases, those changes won't sync.
By regularly checking your sync settings and understanding these limitations, you can maintain a smooth and efficient listing management process with inkFrog!
If I update my library listing will it automatically update/revise my listing on eBay?
When you update your library listings, your live listings on eBay will be automatically updated as well. InkFrog seamlessly syncs any changes made to your library listings to your live listings on eBay, allowing you to manage updates from a single central location without the need for manual adjustments to each listing.
This streamlined process not only saves you time but also ensures that your inventory remains accurate and up-to-date. However, it's important to be aware that eBay may restrict certain revisions to live listings. For instance, if you attempt to revise the description within 12 hours of an item's end time, those changes will not sync.
Templates
Can I use my own custom template?
You can use your own custom template when listing items on eBay with inkFrog's library. To get started, navigate to the 'Templates' section from the left-hand menu and click on the 'Create new' button. You'll then have the option to select either your own template or the template builder provided by inkFrog.
If you opt for your custom template, inkFrog will supply you with the necessary HTML tags to ensure compatibility with the library's listing feature. This process is designed to be simple and straightforward, allowing you to personalize your listings effortlessly while maintaining consistency and brand identity across your eBay store.
Do templates actually increase sales?
Using templates on eBay can significantly boost your sales potential! Research indicates that well-crafted templates enhance the professionalism and attractiveness of listings, making them more appealing to potential buyers. A visually appealing template not only showcases your products effectively but also conveys a sense of trustworthiness and expertise, increasing the likelihood of converting views into sales.
However, while templates are a powerful tool, they should be part of a broader strategy for listing success. To maximize their impact, combine them with other best practices such as detailed product descriptions, high-quality images, and competitive pricing. Personalizing your template with your logo can further strengthen your brand identity, fostering trust and familiarity with your buyers.
Does inkFrog have prebuilt templates?
inkFrog provides an impressive selection of prebuilt templates designed for mobile optimization, ensuring that your listings look great on any device. You can easily access these templates in the 'Templates' section of the left navigation menu or select one directly from the listing page while creating a new listing.
These prebuilt templates not only save you valuable time and effort but also serve as an excellent foundation for crafting professional-looking listings. Plus, you have the flexibility to customize them to align with your brand identity, making your listings even more captivating to potential buyers.
How do I create a template?
To get started, navigate to the 'Templates' section in the left navigation menu and click on the 'Create New' button. This will take you to the template editor, where you can choose from a selection of prebuilt templates optimized for mobile devices.
Once in the template editor, you have the freedom to customize your template to suit your brand's style. You can modify the color scheme, add your logo, and edit the text and layout to make it uniquely yours. The editor also allows you to add or remove sections and preview your changes in real time before saving.
After you've finished customizing your template, simply save it for future use. Plus, if you ever need to make adjustments, you can easily edit your template later. If you prefer, you can also use your own HTML template; just ensure you include the correct tags for the fields you want to incorporate.
Using a template not only streamlines the listing process but also elevates the professionalism and appeal of your items to potential buyers.
Orders
How do I update order status for an order?
InkFrog makes it easy to manage your order status, whether you prefer to update orders individually or in bulk.
To update a single order, simply click on the order number to access the order details page. Here, you'll find buttons that allow you to mark the item as shipped and paid, streamlining the process.
If you need to update multiple orders at once, bulk mode is your go-to option. Just checkmark the orders you want to modify and select the appropriate action from the 'Actions' menu located at the top right of the page. The options in this menu will adjust based on the current status of the selected orders, providing you with tailored choices for efficient management.
Best of all, any changes you make to the order status in InkFrog are automatically synced to eBay, including any tracking numbers you provide. This seamless integration keeps you organized and ensures your buyers stay informed about their order status, enhancing their overall shopping experience.
How do I print an invoice for an order?
InkFrog makes it simple to print an invoice for any order. Just navigate to the order details page and look for the print icon next to the 'Actions' menu at the top right. Click on this icon, and the invoice will be generated and ready for printing.
The invoice will include all the essential details, such as the buyer's name and address, the item purchased, the total cost, and any shipping or tax charges.
Will status and tracking info be synced with eBay and vice versa?
When you update the order status in InkFrog, it automatically syncs back to eBay, streamlining your order management process. This means you can efficiently track and manage your orders without the hassle of manually updating each one on eBay.
Any changes you make in InkFrog—whether marking an item as shipped or paid—will instantly be reflected on eBay. This keeps your buyers informed about their order status and ensures that the information displayed is always accurate and current.
Plus, if you enter a tracking number in InkFrog, it will sync to eBay as well, ensuring that buyers receive timely updates about their shipments.
Will notes I input in an order be seen by anyone besides me?
In InkFrog, any notes you add to an order are visible only to you. These notes are a great way to keep track of important information related to an order or to jot down personal instructions for fulfilling it, ensuring you have everything you need at your fingertips.
To add notes, simply navigate to the order details page and locate the notes section. Here, you can input any relevant information you want to remember.
How can I find an archived order?
To locate an archived order in InkFrog, follow these simple steps using the filter feature on the orders page:
- Navigate to the Orders Page: Log in to your InkFrog account and go to the orders section.
- Click on the Filter Icon: Find the filter icon located at the top right corner of the page.
- Select "Archived": In the drop-down menu, choose the "Archived" option.
- Apply the Filter: Click "Apply" to display only the archived orders.
You can also refine your search by combining multiple filters or by directly searching for an order number or the buyer's name.
If you need to un-archive an order, simply click on the order number and then select the archive button located at the top right of the page. This will restore the order to your active list.
What are order labels?
Order labels in InkFrog provide an effective way to visually organize and manage your orders by assigning specific tags to them. These labels can represent various statuses, such as "Paid," "Shipped," or "Refunded," allowing you to quickly assess the status of each order directly from the main orders page.
Key Features of Order Labels:
- Customizable Labels: You can create and assign custom labels to your orders, tailoring them to fit your specific workflow and needs.
- Multiple Labels: Each order can have multiple labels assigned, enabling more granular organization and tracking.
- Easy Assignment: To assign a label, navigate to the order details page, locate the labels section, and select the desired label from the available options.
Benefits of Using Order Labels:
- Efficient Management: Labels help streamline your order management process, making it easier to track and filter orders based on their status.
- Quick Status Overview: With labels, you can instantly see the status of any order, improving overall efficiency in handling your orders.
In summary, order labels in InkFrog are a valuable tool for organizing and managing your orders, providing a clear visual indication of order status and enhancing your ability to filter and prioritize your workload.
Messages
How do I read and reply to a message?
Reading and replying to messages in InkFrog is straightforward. Here’s how you can do it:
- Access the Messages Section: Navigate to the Messages section within your InkFrog account.
- Select a Message Thread: Click on the specific message thread you want to read. This will open the conversation.
- Reply to the Message: Type your response in the text box provided at the bottom of the thread.
- Send Your Message: Once you’ve composed your reply, click the "Send" button to send your message.
This process allows you to manage your communications efficiently within InkFrog, ensuring you stay connected with your buyers and address any inquiries promptly.
Can I attach an image or a file to a message?
Yes, you can attach images or files to a message when replying in InkFrog. Here’s how to do it:
- Open the Message Thread: Go to the Messages section and select the thread you want to respond to.
- Type Your Reply: Write your message in the text box provided.
- Attach Files: Look for the attachment option (usually represented by a paperclip icon). Click on it to browse and select the files you want to attach. You can attach multiple files of different types.
- Send Your Message: After attaching the files, click the "Send" button to deliver your message along with the attachments.
This feature is particularly useful for providing additional information or proof to buyers or when sending digital items related to an order.
Why is there a delay in seeing replied and new messages?
There might be a slight delay in seeing replies and new messages in InkFrog due to the syncing process with eBay. This is normal, and rest assured that the messages will appear shortly.
Do all of the messages go through eBay messaging?
Yes, all messages sent from the Messages section in InkFrog go through eBay's messaging service. This is the recommended method for communicating with buyers, as it adds a layer of security and confidence for them.
When you reply to a message in InkFrog, it is sent to the buyer's eBay account, and they receive it through eBay's messaging system. Similarly, buyers can respond through this service, and you'll see their replies in the Messages section of InkFrog.
Utilizing eBay's messaging service helps ensure compliance with marketplace policies regarding buyer communication. It also keeps all messages organized in one place, making it easy to reference and track conversation history.
inkFrog Classic Information
Transfer inkFrog Classic Listings & Images to inkFrog Open
Currently, transferring draft listings or images from InkFrog Classic to InkFrog Open is not possible. The two platforms are separate, and their data and functionalities are not directly compatible. As a result, any listings or images you created in InkFrog Classic will need to be manually recreated in InkFrog Open.
Connect your inkFrog Classic Billing/Plan to inkFrog Open
You can connect your billing from InkFrog Classic to InkFrog Open, allowing you to use both platforms while retaining your lower Classic pricing. Here’s how to do it:
- Create an InkFrog Open Account: If you haven't already, go to www.inkfrog.com and create a free InkFrog Open account.
- Log In: Sign in to your InkFrog Open account.
- Visit the Billing Connection Page: Navigate to this URL: https://open.inkfrog.com/settings/account/classic/.
- Follow Instructions: Follow the instructions provided on the page to link your Classic billing plan to your Open account.
After connecting your billing, you can enjoy the additional tools and features of InkFrog Open while maintaining your Classic pricing. Open offers enhanced capabilities for managing listings, automating workflows.
Revoke your Classic Token from eBay
To revoke your Classic token and grant access to your listings exclusively to InkFrog Open, follow these steps:
- Go to My eBay: Log in to your eBay account and navigate to "My eBay."
- Access Site Preferences: Click on "Site Preferences" and scroll down to the "General Preferences" section.
- View Third-Party Authorizations: Click the "Show" link next to "Third-party authorizations."
- Revoke InkFrog Classic Token: Locate the InkFrog Classic token in the list and select "Revoke Access."
- Update Token in InkFrog Open:
- Log in to your InkFrog Open account.
- Go to "Settings" and then "eBay Accounts."
- Click the button on the right side of the page to update the token.
- Sign in to eBay: Follow the prompts to sign in to your eBay account, agree to the terms, and you'll be redirected back to InkFrog Open.
By completing these steps, InkFrog Open will receive all listing updates from eBay regarding sold, unsold, and live listings, ensuring that notifications are directed only to your Open account.
Change Classic Templates to Open Templates
To change your Classic templates in InkFrog, you can use the template builder in InkFrog Open to create new templates and apply them to your listings. Here’s how to do it:
- Access the Templates Section: Go to the Templates section on the left navigation menu in InkFrog Open.
- Create a New Template: Use the template builder to design a new template that suits your needs.
- Select Listings: Navigate to your InkFrog Open library and select the listings you want to apply the new template to.
- Use Bulk Actions: Choose the bulk actions option and select "Apply Template."
- Remove Old Templates: Before applying the new template, ensure you strip out your old templates. It's recommended to use the reset template feature to remove any embedded templates.
Keep in mind that this process will only change the templates for the selected listings, not all of your listings. The reset template feature helps clear out any embedded templates in your existing listings.
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