General Questions

How can inkFrog help my business?

inkFrog is a listing and management software for eBay sellers that has been in operation since 1999. Our main goal is to help sellers increase their sales and save valuable time. Our software offers a variety of features to achieve this, such as allowing for quick listing to multiple eBay markets and accounts, automating sales and management processes, and providing secure cloud storage for all listings and data. Some of our features include:

Secure cloud storage of all listings and data
One-step listing page
Profile creation for faster listing
Mobile-friendly template creator
Built-in eBay messaging
Support for multiple eBay accounts
Support for multiple eBay markets
And much more!

How do I reach inkFrog for assistance or support?

There are several ways to reach inkFrog's Customer Care Team:

Submit a support ticket by emailing open@inkFrog.com
Chat with us by selecting the chat bubble in the lower right corner of your screen when logged into your inkFrog account.

How much does inkFrog cost?

The current pricing plans for inkFrog can be found on our website https://www.inkfrog.com/plans/. On this page, you can find the different plans available and the associated cost and features.

How many eBay accounts can I have in a single inkFrog account?

One of the great features of inkFrog is that you can manage multiple eBay accounts within a single inkFrog account. The exact number of accounts that you can manage depends on the plan that you've selected. This allows you to easily list, manage and monitor your inventory, sales and customer data across multiple eBay accounts from one place.

What features does inkFrog offer?

inkFrog offers a wide range of features to help you effectively manage your eBay listings and sales. Some of the additional features include:

One-step listing page for fast and easy listing
Listing profiles for quick and efficient listing, including master, payment, shipping, and returns profiles
Support for multiple eBay accounts within a single inkFrog account
Secure cloud storage for all listings, orders, buyer data, and images
Mobile-friendly template creator for creating professional-looking listings
Automation rules for auto-relisting, managing, and other time-saving functions
Advanced eBay messaging system for effectively communicating with buyers
Order manager that seamlessly syncs with eBay and vice versa
Folders and Magic Filters for easy management of listings
And much more!

To discover all the features that inkFrog has to offer, we recommend trying the service out for yourself.

How do I cancel my inkFrog Account?

We understand that sometimes things don't work out as planned and you may want to cancel your inkFrog account. Before doing so, we recommend reaching out to our customer care team to address any questions or concerns you may have about the service. They may be able to help you find a solution that works for you.

If you still wish to cancel your account, go to the Billing & Subscription page. On the bottom of that page, you will find a "cancel" link which will close your account and end any payment subscriptions.

Please be aware that canceling your account will mean you will lose access to all the features and data within inkFrog.

Store Connections

What if I already have listings on eBay?

If you already have listings on eBay, you have the option to either end them early and import them from your store to list as new on eBay, or if you want to retain your sales history on your good til canceled eBay listings, you can choose to map your store products to your existing eBay listings. This way, you can continue to use your existing listings while also being able to update them from your store.

Can I choose which products to import?

Yes, you can choose which products to import.

When importing from your store, you have the ability to manually select which products you would like to import and list on eBay. This allows you to have full control over the products you list and manage on the marketplace.

Do my new store products automatically import to inkFrog?

No, new store products do not automatically import to inkFrog.

Since you have the ability to manually select which products to import and list on eBay, when you add new products to your store, you need to go to your store import page and click on refresh if needed, then continue on with importing and listing the new products to eBay. This way you have full control over which products are listed on eBay, and you can ensure that only the products you want to list are being imported.

Can I send a lower quantity to eBay than what's available on my store?

Yes, it is possible to send a lower quantity to eBay.

You may want to consider sending a lower quantity to eBay and using inkFrog's sync settings to automatically restock the quantity on eBay as needed. This way, you can ensure that your inventory levels are always accurate and prevent overselling.

Listings

Can I list to other markets like eBay.ca, eBay.co.uk, and others?

Yes, you can use inkFrog to list to other eBay marketplaces.

One of the most powerful features of inkFrog is the ability to take a single product and list it on multiple different markets. This allows you to expand your reach and increase your sales. To list to other marketplaces, simply choose the market you want to list to on the lister. This way you can easily list your products to multiple eBay marketplaces using a single account.

Can I use the same sku number in separate eBay listings?

Unfortunately, inkFrog does not currently provide the option to use the same SKU number on multiple eBay listings. If duplicate SKUs are detected, the system will automatically adjust them by adding -1, -2, etc to the end, depending on the number of copies of the SKU in the account.

However, we are always working to improve the service and we are looking forward to supporting duplicate SKUs in a future release.

How can I list faster and save time?

There are several ways to list faster and save time when using inkFrog. One of the best ways is to create and use multiple profiles (prefills) that contain information that is used frequently. This way, you can quickly and easily pre-fill the lister with the necessary information, reducing the amount of time you spend on each listing. Another way to list faster is to use the feature that allows you to duplicate saved library items. You can duplicate an item, edit the new item and use it to rebuild a new listing. This can save a lot of time, especially if you are listing similar items. Using a combination of profiles and saved library items can help you list faster and save time.

How do I create a multi sku listing?

To create a new multi-SKU listing, you need to first select a category that is eligible for multi-SKU. Once you have selected the category, you will see the option for "multi-SKU" in the drop-down menu of the "listing format" section. If you choose this format, you will see the variation and setup options that allow you to create your multi-SKU listing. You will need to fill in the necessary information for each variation such as the title, price, quantity and images for each variation. Once you have filled in all the required fields, you can then proceed to list the item. It's important to note that not all categories on eBay support multi-SKU listings, so you need to make sure that the category you are trying to list in supports it before you proceed with creating a multi-SKU listing.

What does the link button mean in each of the sections of the listing page?

The link button allows you to attach a profile (sub-profile) to your listing. Attaching or 'linking' a profile is a great way to manage your listings.

When you attach a profile to a listing, any change made to the profile will automatically update all of the listings that have been linked to it. This is particularly useful if you have multiple listings that share similar information, as you only need to make changes to one profile, and all linked listings will be updated.

For example, if you have a profile that contains your shipping information and you attach it to multiple listings, updating the shipping information in the profile will automatically update the shipping information on all of the linked listings, regardless of whether they are live on eBay or not.

In summary, the link button allows you to link a profile to a listing, and any changes made to the profile will automatically update the linked listing. This makes managing multiple listings with similar information much more efficient.

What does the save button do on the listing page?

The save button allows you to save the information you have entered on the listing page for future use. When you are done creating a listing or have filled in some parts of the listing page that you want to save for prefilling (to use over and over again), you can click on the save button. The save button has different options such as:

Save to Library: This allows you to save the listing to your library for later use.
Save (to library) and launch to eBay: This allows you to save the listing to your library and immediately launch it on eBay.
Save and create a master profile: This allows you to save the information you have filled in on the listing page and create a master profile using that information. This master profile can then be used for future listings, saving you time and effort in having to re-enter the same information.

The save button is a useful tool that allows you to efficiently manage and organize your listings, by saving the information you have entered for future use.

Profiles

What is the purpose of using profiles?

Profiles are "prefills" which allow you to pre-fill frequently used information on the listing page. By using profiles, you can create listings extremely quickly and efficiently. inkFrog offers several types of profiles that give sellers powerful and unique options for their specific listing style.

Master Profiles: These allow you to create prefills for all the information on the listing page, and can be used to attach sub-profiles together, like payment, shipping, and return profiles. They are the 'master' of all profiles and act as a combination of all other profiles. For example, you can have a master profile which you name "Free Shipping - 7-Day Returns" and this profile will load a shipping profile that offers free shipping and a return profile that offers 7-day returns.
Listing Profiles: These are sub-profiles that allow you to save your frequently used details like category, item specifics, auction format, and price.
Shipping Profiles: These are sub-profiles that allow you to save your frequently used shipping details.
Return Profiles: These are sub-profiles that allow you to save your frequently used return details.
Payment Profiles: These are sub-profiles that allow you to save your frequently used payment details.

Using profiles can significantly speed up your listing process and help you to maintain consistency across all your listings. And also when you update any of your profile all the listings that are linked to that profile will also be updated.

How do I attach or "link" a profile to a listing?

To link a profile to a listing, follow these steps:

Log in to your inkFrog account and navigate to the listing page.
In each of the respective sections, you will see a "link" button.
Click on the link button and a drop-down menu will appear with a list of all the profiles you have created.
Select the profile you want to attach to the listing.
Once you have attached the profile, it will be linked to that listing.
Any changes you make to the profile will automatically update the linked listing.

It is important to note that you can link multiple profiles to a single listing, such as a shipping profile and a payment profile. Once a profile is linked to a listing, it will follow the listing wherever it goes and any revision made to the profile will update the linked listing, even live listings.

How do I use a profile to prefill the listing page?

To use a profile to pre-fill the listing page, follow these steps:

Log in to your inkFrog account and navigate to the listing page.
At the top of the page, you will see a 'prefill' button.
Click on the prefill button, a drop-down menu will appear with a list of all the profiles you have created.
Select the profile you want to use to pre-fill the listing page.
Once you have selected the profile, it will automatically populate the listing page with the information from the profile.
You can also load multiple profiles, for example, you can load a Master profile and then also load a shipping profile(assuming it's different than the one you want from the master profile you loaded).
After you have prefilled the listing, you can edit and make any necessary changes before you save and launch your listing.

Using profiles to pre-fill the listing page is a great way to save time and maintain consistency across all your listings. This way you can have all your frequently used details saved in the profile, so you don't have to enter them each time you create a listing.

What does the prefill button do on the listing page?

The prefill button on the listing page allows you to quickly populate the listing page with information from a saved profile. This can include details such as category, item specifics, auction format, price, shipping, and return information. By using a pre-filled profile, you save time and ensure consistency across your listings. The prefill button is located at the top of the listing page and when you click on it, it will display a drop-down menu with a list of all the profiles you have created. You can select one or multiple profiles to pre-fill the listing page and then edit and make any necessary changes before you save and launch your listing.

Library

What is the library?

With inkFrog, you have access to a library for all of the listings you create. This library serves as a convenient storage solution for your listings, even old ones, and can be used as a reference for building new listings. Any updates made to your library listings will also be reflected on the attached listing on eBay.

What is the purpose of library?

The purpose of the library is to provide a central location for managing and organizing listings on eBay. It allows users to quickly find, update, and manage their listings, as well as create new ones, using cloud storage.

How can I use the library to find my listed items?

To find your listed items in the library, you can use the built-in search function and filters. The filter menu allows you to create custom filters based on various criteria, such as live status and date created. For example, you can create a filter for live listings that were created on Monday. This will allow you to quickly and easily find the listings you are looking for. Additionally, you can combine various filters to narrow down your search results even more.

How do I make sure my library updates sync properly to my live/unsold/sold eBay listings?

To ensure that your library is updated, you can check the sync settings in your account. These settings are usually located in the 'Settings' section of your account. By default, virtually all changes made to your listings in the library will be synced to your live listings on eBay, but you can check the sync settings to make sure. It's worth noting that there are some cases where eBay may prevent certain revisions from being made to live listings, such as revising the description within 12 hours of the item ending, in that case those changes won't get synced.

If I update my library listing will it automatically update/revise my listing on eBay?

If you update your library listings, your live listings on eBay will also be updated. InkFrog will automatically sync the changes made to your library listings to your live listings on eBay. This allows you to make changes and updates to your listings in one central location, without having to manually update each listing on eBay. However, it's worth noting that there are some cases where eBay may prevent certain revisions from being made to live listings, such as revising the description within 12 hours of the item ending, in that case those changes won't get synced.

Templates

Can I use my own custom template?

Yes, you can use your own custom template when listing items on eBay using the library. To do this, you can go to the 'Templates' section from the left navigation menu and click on the 'Create new' button. You will then be prompted to choose whether to use your own template or the template builder provided. If you choose to use your own template, you will be provided with the necessary HTML tags that you need to include in order for the template to work with the library's listing feature. This process is quite simple and straightforward.

Do templates actually increase sales?

There is evidence that using templates can increase sales on eBay. Studies have shown that when templates are used correctly, they can make a listing appear more professional and attractive to potential buyers. A well-designed template can give the impression that the seller is experienced and trustworthy, which can help to increase the likelihood of a sale.

However, it's important to remember that templates alone will not guarantee increased sales. They should be used in conjunction with other best practices for listing items on eBay, such as providing detailed product descriptions, high-quality images, and competitive pricing. Additionally, it can be beneficial to personalize your template by including your own logo, as it can help to establish your brand and create a sense of trust and familiarity with your buyers.

Does inkFrog have prebuilt templates?

Yes, inkFrog offers a variety of prebuilt templates that are optimized for mobile devices and can be customized to fit your needs. These templates can be found in the 'Templates' section of the left navigation menu, or you can choose one directly from the listing page while creating a new listing. These prebuilt templates can save you time and effort, and can be a great starting point for creating a professional-looking listing. You can also customize them to match your branding, making them more effective in catching the attention of potential buyers.

How do I create a template?

To create a template in inkFrog, you can start by going to the 'Templates' section in the left navigation menu. You will see the 'Create new' button, which will take you to the template editor. From there, you can choose a prebuilt template that is optimized for mobile devices and customize it to fit your needs.

The template editor allows you to make various changes to the template, such as changing the color scheme, adding your own logo, and editing the text and layout. You can also add or remove sections of the template and preview your changes before saving the template.

Once you've finished editing your template, you can save it and use it for your future listings. You can also edit the template later if you need to make any changes. It's worth noting that you can also use your own HTML template, you will have to input the correct tags for the fields that you want to use in your listing.

Creating a template can be a great way to save time and effort when listing items on eBay, and can help to make your listings more professional and appealing to potential buyers.

How do templates affect mobile?

Templates do not generally have a negative impact on the mobile experience for buyers. Most mobile purchases on eBay are made from tablets or iPads, which offer a full web browsing experience and can display templates as they would appear on a desktop computer. On the other hand, when a purchase is made from a mobile phone, the templates are automatically stripped out by eBay.

However, this does not mean that templates are not useful for mobile buyers, as they can still help to make your listings stand out and appear more professional.

When creating a template, it's important to keep in mind that it should not be too wide and should use mostly new CSS standards, this way it will make it more mobile friendly. When using inkFrog's template builder or prebuilt templates, you can rest assured that they are mobile optimized and designed to work seamlessly on all devices. Using a mobile optimized template can be an advantage and will make your listing stand out among the rest.

In summary, templates when done correctly, do not affect the mobile experience and continue to be a great way to separate your listing from others.

Orders

How do I update order status for an order?

InkFrog allows you to update the order status in both bulk and single mode. To update the status of a single order, you can click on the order number, which will take you to the order details page. From there, you will see buttons to mark the item as shipped and paid.

To update the status of multiple orders in bulk mode, you can checkmark the orders you wish to update, and then select the appropriate option from the 'Actions' menu located at the top right of the page. The options available in the 'Actions' menu will vary depending on the current status of the orders selected.

Any updates made to the order status in InkFrog will automatically be synced to eBay, including tracking numbers if provided. This feature makes it easy and convenient to keep track of your orders and ensure that your buyers are informed of their order status.

How do I print an invoice for an order?

InkFrog allows you to easily print an invoice for an order. To do this, go to the order details page and find the little print icon located next to the 'Actions' menu at the top right of the page. Once you find the icon, simply click on it and the invoice will be generated and ready to print.

The invoice will include all of the relevant details of the order such as the buyer's name and address, the item purchased, the total cost, and any shipping or tax charges.

Will status and tracking info be synced with eBay and vice versa?

Yes, when you update the order status in InkFrog, it will automatically be synced back to eBay. This feature allows you to easily manage your orders and keep track of their status, without having to manually update each order on eBay.

Any changes made to the order status in InkFrog, such as marking an item as shipped or paid, will be reflected on eBay. This ensures that your buyers are always informed of the status of their order and that the information displayed on eBay is accurate and up-to-date.

Additionally, if you input the tracking number on inkFrog, it will also be synced to eBay, and the buyer will be informed of the tracking number.

Will notes I input in an order be seen by anyone besides me?

Notes added to an order in InkFrog are only visible to you and cannot be seen by anyone else, including buyers. These notes are private and intended for your personal use, such as keeping track of important information about an order or providing instructions to yourself for fulfilling the order.

You can add notes to an order by going to the order details page and finding the notes section. Once there, you can add any information you think is relevant to the order. These notes will remain private and will not be visible to anyone else, even if you share the order details with someone else.

How can I find an archived order?

To find an archived order in InkFrog, you can use the filter feature on the orders page. To create a filter that finds archived orders, you can follow these steps:

Go to the orders page in InkFrog.
Click on the filter icon, it's located on the top right of the page.
Select the "Archived" option from the drop-down menu.
Click "Apply" to filter the orders and display only the archived ones.

You can also combine multiple filters to narrow down your search results even further.

Another way to find archived orders is by searching for the order number or buyer's name.

It's worth noting that you can also un-archive an order by clicking on the order number and then clicking on the archive button on the top right of the page.

Will orders combine automatically?

When when orders are combined on eBay, they will be automatically combined in InkFrog, in case some orders are missed, you can combine them manually inside the orders section, and the changes will be synced back to eBay.

What are order labels?

Order labels in InkFrog are a way to visually organize your orders by assigning a label or tag to them. These labels can be used to indicate the status of an order, such as "Paid," "Shipped," or "Refunded." By using labels, you can quickly view the status of any order from the main order page and make it easier to manage and track your orders.

You can create and assign custom labels to orders, you can also assign multiple labels to an order, this way you can easily filter and organize your orders by the labels you have assigned.

To assign a label to an order, you can go to the order details page and find the labels section, there you can select the label you want to assign to the order.

In summary, Order labels are a useful tool for organizing and managing your orders, they allow you to quickly view the status of any order from the main order page, you can assign multiple labels to an order and easily filter your orders by the labels you have assigned.

Messages

How do I read and reply to a message?

Reading and replying to messages in InkFrog is a simple process. You can go to the Messages section, click on the message thread you want to read and reply to, type your response in the text box provided and click "Send" to send your message.

Can I attach an image or a file to a message?

Yes, you can attach an image or file to a message when replying to a message in InkFrog, you can attach multiple files to a single message and files of different types, this feature can be useful when you need to provide additional information or proof to a buyer or when you are sending a digital item as part of the order.

Why is there a delay in seeing replied and new messages?

There may be a delay in seeing replies and new messages in InkFrog due to the syncing process with eBay, this is normal and the messages will show up shortly.

Do all of the messages go through eBay messaging?

Yes, all messages sent from the Messages section in InkFrog will go through eBay's messaging service. This is the recommended method for communicating with buyers as it provides an added layer of security and confidence for the buyers. It ensures that the messages are sent and received through eBay's secure messaging system.

When you reply to a message from the Messages section in InkFrog, the message will be sent to the buyer's eBay account, and they will receive it through eBay's messaging service. The buyer will also be able to reply to your message through eBay's messaging service, and you will receive their response in the Messages section in InkFrog.

Using eBay's messaging service also allows you to comply with the marketplace policies and rules regarding messaging and communication with buyers, and it ensures that all the messages are kept in the same place for easy reference, and to keep track of the conversation history.

inkFrog Classic Information

Transfer inkFrog Classic Listings & Images to inkFrog Open

At this time, it is not possible to transfer draft listings or images that exist in InkFrog Classic to InkFrog Open. InkFrog Classic and InkFrog Open are two separate platforms, and the data and functionality between the two are not directly compatible. Therefore, any listings or images created in InkFrog Classic will need to be manually recreated in InkFrog Open.

Connect your inkFrog Classic Billing/Plan to inkFrog Open

It is possible to connect your billing from InkFrog Classic to InkFrog Open. This allows you to use both platforms and keep your lower Classic pricing. The process is straightforward:

Create an InkFrog Open account (if you haven't yet) at www.inkfrog.com, choose the free account so it doesn't cost you anything.
Login to your InkFrog Open account.
Visit this URL https://open.inkfrog.com/settings/account/classic/
Follow the instructions on the page to link your Classic billing plan to your Open account.

Once you have connected your billing from Classic to Open, you will be able to use both platforms and keep your lower Classic pricing. Open has many more tools than InkFrog Classic and offers a much better, smarter way to manage your listings. With Open, you can streamline your listing process, automate your workflow, and access powerful analytics and reporting features.

Revoke your Classic Token from eBay

To revoke your Classic token and give access to your listings only to InkFrog Open, you can follow these steps:

Go to My eBay > site preferences > scroll to general preferences.
Click the "show" link to the right of Third-party authorizations.
Look for the InkFrog Classic token and select "Revoke Access"
Once you have revoked the token, access your InkFrog Open account and navigate to Settings > eBay accounts.
Select the button on the right side of the page to update the token.
Follow the prompts to sign in on eBay, select agree, and you will return to InkFrog Open.

This will ensure that InkFrog Open receives the listing updates from eBay regarding sold, unsold, and live listings and that these notifications will not go to your Classic account.

Change Classic Templates to Open Templates

To change your Classic templates in InkFrog, you can use the template builder in InkFrog Open to create new templates and apply them to your listings.

Here are the steps to change your Classic templates:

Go to the Templates section on the left navigation menu in InkFrog Open.
Use the template builder to create a new template.
Go to your inkFrog Open library and select the listings you want to apply the new template to.
Choose the 'bulk actions' option and select "apply template".
Before you apply the new template, make sure you strip out your old templates.
We recommend that you use the reset template feature to help remove any embedded templates.

It's worth noting that this process will only change the template of the listings you selected and not all of your listings, also with reset template feature you can remove the embedded templates on your listings.

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