Sold eBay Orders

Congratulations on your first eBay order! Follow these steps to manage your order through inkFrog:

In the "Sold" section, you’ll see key details like the inkFrog order ID, order date, customer name, total cost, paid amount, and shipment status.

Clicking the + icon to the left of each order will expand and display a quick view of the sold listing. This provides a brief overview of the details associated with the sold item within the order, allowing you to access important information at a glance.

To access more detailed information, click on the order number. This will open the order details page, where you can perform the following actions:

After entering any necessary details, be sure to select Ship Items. Keeping this information updated ensures accurate order tracking.

You can apply a variety of filters to customize the view of your sold orders. Multiple filters can be used simultaneously, allowing you to refine your search and easily locate specific orders based on different criteria.

For example, if you want to view listings from the eBay.com market with orders placed in the last 90 days, you can set up two filters: one for the eBay market and another for the order date. This enables you to customize and refine the view of sold listings based on your specific criteria.

If you find yourself using a particular filter frequently, you can choose to save the search. This allows you to name the search and save it as a quick tab at the top of the live page, making it easily accessible for future use.

If you ever need to delete a saved search tab, simply click on the tab, then select the trash button located to the right of the Save this search button. This will remove the saved search from your quick tabs.

If you have set up order labels, you can use a quick filter to view orders based on the assigned label. This feature allows you to easily organize and manage your orders according to your labeling system.

Once you select one or more checkboxes to the left of the orders, a row of buttons will appear in the top right corner of the screen. This provides you with various options to manage the selected orders efficiently.

Pagination Arrows

These arrows are used for pagination, allowing you to navigate between pages of live listings. You can set a filter for page size to display up to 250 orders per page.

Use this option to add or delete labels for your orders, helping you to organize them more effectively.

Click this button to import any sold orders from eBay, ensuring that your order information is up to date.

The **Bulk Actions** menu expands into a sub-menu that includes the following options:  

Archive Orders:  If an order is entirely complete, you're able to archive the order(s) by selecting this option.  It will turn the text into a faded grey color in the order view

Unarchive Orders:  If you've un-intentionally archived an order or a previously archived order needs to be unarchived, choose this option

Print Orders:  When using inkFrog print templates (invoices/labels), print orders will format the templates to include the details for the selected orders for printing

Apply Label:  Bulk assign a label to the selected orders

Paid:  Bulk change the paid status for the selected orders

Shipped:  Bulk change the shipped status for the selected orders

Paid & Shipped:  Bulk change the paid & shipped status for the selected orders

Force Synchronization:  The options available when force syncing orders change depending upon if you have a store linked to inkFrog or not. 

In cases where an order fails to sync from inkFrog to your store due to an error returned by the store, the software will initiate built-in retries. However, if the error persists, inkFrog will cease attempts to sync the order. To review such orders:

If you have email alerts for failed order syncs enabled in your sync settings, you will receive an email detailing the order's failure and the reason behind it. Upon receiving this email, you can attempt to force sync the order from inkFrog to your store:

Note: Do not select to sync inventory if prompted, as inkFrog has already adjusted your inventory as specified in the email. If the order continues to fail to sync to your store, there may be various reasons for your store sending inkFrog a fail message.